Shipping policy
WHAT ARE THE DELIVERY METHODS AND COST?
The shipping options may vary depending on the delivery address. We ship via courier - DHL / NinjaVan.
The estimated delivery time will be between 3-6 working days, depending on the delivery address.
| Destination | West Malaysia | East Malaysia |
|---|---|---|
| Standard Shipping (RM) | 10 | 25 |
| Delivery Times (working days) | 3 - 5 | 3 - 10 |
DO YOU OFFER AN INTERNATIONAL DELIVERY?
We currently deliver to the following countries: Singapore, Japan, Korea, Vietnam, Indonesia, Hong Kong, China & Taiwan.
| Destination | Singapore, Japan, Korea, Vietnam, Indonesia, Hong Kong, China & Taiwan |
|---|---|
| International Shipping (USD) | 30 |
| Delivery Times (working days) | 7-14 |
Please note that we are not responsible for any customs duties, import taxes, or other taxes that may be incurred after your order has been shipped. The customer is responsible for all such charges.
HOW TO TRACK THE ORDER STATUS?
You will receive email updates on the status of your order.
You can also access this information in the section "My Account". If you are not registered, click on the “Order information” link in the confirmation email to track your order.
HOW TO EDIT THE SHIPPING ADDRESS / DETAILS?
If you wish for your order to be sent elsewhere, kindly email us at general@monquin.com as soon as the order has been placed, and we will make the necessary amendments. If the order has been fullfilled, we could not help you on changing the shipping address.
WHAT HAPPENS IF THE PARCEL(S) FAIL TO BE DELIVERED OR PICKED UP?
As the recipient, you are responsible for any subsequent costs incurred for parcels returned to our warehouse due to attempted deliveries, insufficient/incorrect delivery information or failure to retrieve parcels from delivery centres. Standard shipping fees (please refer to the shipping cost above) will be incurred for all parcels re-sent from our warehouse. Please ensure that your delivery address and mobile number is accurate, to ensure your parcel(s) gets to you as quickly as possible!
Last updated: 12 Dec 2023